Privacy Policy | Zirvexi Barbershop

Introduction

Welcome to Zirvexi Barbershop's Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our services, visit our premises, or interact with our website.

At Zirvexi, we are committed to protecting your privacy and ensuring that your personal data is handled with care and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services or visiting our website, you agree to the practices described in this Privacy Policy. We encourage you to read this document carefully to understand our practices regarding your personal data.

Information We Collect

We collect various types of information to provide and improve our services to you. The personal information we may collect includes:

Personal Identification Information

Name and contact details (email address, phone number)
Appointment history and preferences
Payment information (we do not store full credit card details)
Communication preferences

Website Usage Information

IP address and browser information
Pages visited and time spent on our website
Referral sources
Device information

Communication Information

Emails and messages you send us
Feedback and reviews you provide
Responses to surveys or promotional activities

How We Collect Information

We collect information through various channels:

Direct interactions: When you book appointments, create an account, or communicate with us.
Automated technologies: When you visit our website, we may automatically collect technical data about your device and browsing actions through cookies and similar technologies.
Third parties: We may receive information from third-party service providers, such as payment processors or booking platforms.

How We Use Your Information

We use your personal information for the following purposes:

To provide our barbershop services and manage your appointments
To process payments and maintain accounting records
To communicate with you about your appointments, services, or inquiries
To send you marketing communications (with your consent)
To improve our services and website
To comply with legal obligations
To protect our rights and prevent fraud

Lawful Basis for Processing

We process your personal data on the following legal grounds:

Contract: Processing is necessary for the performance of our contract with you when you book our services.
Legitimate interests: Processing is necessary for our legitimate interests, such as managing our business, improving our services, and marketing our offerings.
Consent: We will seek your consent for specific processing activities, such as sending marketing communications.
Legal obligation: Processing is necessary to comply with our legal obligations.

Information Sharing and Disclosure

We may share your personal information with:

Service providers: Third-party vendors who perform services on our behalf, such as payment processing, appointment scheduling, and IT services.
Professional advisors: Including lawyers, accountants, and insurers who provide consultancy, legal, insurance, and accounting services.
Authorities: Government bodies, regulators, and law enforcement agencies when required by law.

We do not sell your personal information to third parties. Any third parties with whom we share your information are required to maintain the confidentiality and security of your data.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to employees and third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

Your Rights

Under data protection laws, you have rights in relation to your personal data, including:

Access: You have the right to request a copy of the personal information we hold about you.
Rectification: You can ask us to correct any inaccurate or incomplete personal information.
Erasure: You can ask us to delete your personal information in certain circumstances.
Restriction: You can ask us to restrict the processing of your personal information in certain circumstances.
Data portability: You can ask us to provide your personal information in a structured, commonly used, and machine-readable format.
Objection: You can object to our processing of your personal information in certain circumstances.
Withdraw consent: Where we rely on your consent to process your personal information, you can withdraw this consent at any time.

If you wish to exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to distinguish you from other users. This helps us provide you with a good experience when browsing our website and allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Zirvexi Barbershop
142 Shoreditch High Street
London E1 6JE
United Kingdom

Phone: 020 7946 0528
Email: [email protected]

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.